DEFINING COMPLEXITY 

IN 4 STEPS

Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association.

She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, Jeanne Bliss guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives.

Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.

Jeanne Bliss

Complex, multi-dimensional challenges are categorically different. They are not linear. They are not solved or even solvable through technical prowess. They don’t stand still. They don’t patiently await solutions. Complexity is a whole different ball game. 

Syntegrity’s David Benjamin and David Komlos share how organizations can dramatically shorten the process of solving any given complex challenge to mere days. Find out how your organization can tackle complexity with agility in their new book, Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast.

 

DAVID KOMLOS

CEO of Syntegrity, an entrepreneur, early-stage investor and speaker who has helped change the way many global leaders approach their top challenges. From Fortune 100 transformation to international aid, content creation in sports and entertainment to improving access to life-saving products, David advises top leaders and enterprises on how to dramatically accelerate solutions and execution on their defining challenges.

DAVID BENJAMIN

Co-founder of Syntegrity and the Chief Architect behind the implementation of the Complexity Formula, David regularly guides leaders and their teams through their application of the formula, helping them get to decisions and action in days, no matter the industry, type of challenge, or nature of the organization. In this capacity, David has become a trusted advisor to Fortune 500 companies and government leaders on how to organize for complexity and find traction in the face of the intractable. He frequently speaks on a wide range of topics related to complexity, effective and efficient problem-solving, and human dynamics in systems.